Frequently Asked Questions
Everything you need to know about shopping with Rock Machinery
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, Rock Machinery ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.
Can I track my order in real-time?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.